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Terms of Use for VRH Healthcare Services Pvt. Ltd.

Last Updated: June 1, 2025

Introduction

VRH Healthcare Services Pvt. Ltd. ("VRH Healthcare", "we", "us", or "our") is a premier India-based medical tourism platform dedicated to connecting international patients with world-class healthcare providers across India. Our services include facilitating medical treatments, wellness programs, and associated travel arrangements, such as hospital bookings, doctor consultations, and accommodation coordination. By accessing our website ([website]), mobile applications, or any other services, you agree to be bound by these Terms of Use ("Terms").

As an intermediary under Section 79 of the Information Technology Act, 2000 (IT Act), we facilitate connections between patients and healthcare providers but do not provide medical treatment, diagnosis, or advice. These Terms are governed by the laws of India, and any disputes will be resolved exclusively in the courts of New Delhi, India.

Scope

  • Applies to all users worldwide accessing our services.
  • Jurisdiction: Courts of New Delhi, India.
  • Modifications: We may update Terms at any time with notice on our website.

Disclaimer

VRH Healthcare acts as an intermediary only. We do not provide medical treatment, diagnosis, or advice. All services are provided by independent healthcare professionals or institutions.

  • Informational Content is for reference only and not a substitute for professional medical advice.
  • Intermediary Liability under Section 79 of IT Act protects us unless notified of unlawful activity.
  • Users must verify credentials of healthcare providers.

User Obligations

  • Provide accurate personal and medical information.
  • Use services lawfully under Indian law.
  • Do not misuse or interfere with our platform.
  • Respect privacy and rights of others.
  • Do not post objectionable or harmful content.

Termination

We may terminate your access without notice for:

  • Violation of Terms or Indian laws.
  • Cybercrimes under Section 66 of the IT Act.
  • False or fraudulent information.
  • Conduct harmful to VRH Healthcare or others.

Limitation of Liability

To the fullest extent permitted by Indian law, VRH Healthcare is not liable for:

  • Actions of third parties.
  • Service disruptions beyond our control.
  • Medical outcomes.
  • Data breaches, if we comply with applicable laws.

DPDPA Compliance

We comply with the Digital Personal Data Protection Act, 2023 (DPDPA) and the IT Rules, 2011. For more details, refer to our Privacy Policy.

Intellectual Property

All website content is owned by VRH Healthcare or its licensors. Unauthorized use is prohibited and may lead to legal action.

User Content

By posting content, you grant us a non-exclusive, royalty-free, worldwide license to use it in relation to our services. You confirm your rights to post such content.

Payment and Refunds

Payment and cancellation terms are provided at the time of booking. Non-refundable deposits may apply. Refer to your booking confirmation or contact our team for more.

Grievance Officer

Contact our Grievance Officer for concerns:

Name: Dr. Asif Iqbal Khan

Email: iqbalasifpat@gmail.com

Address: VRH Healthcare Services Pvt. Ltd., G-53, Second Floor, Noida Sarita Vihar Road, Shaheen Bagh, Okhla, New Delhi – 110025

We respond within 30 days as per Indian law.

Changes to These Terms

We may update Terms periodically. Continued use of our services means you accept the revised Terms. Check this page regularly.

Governing Law and Jurisdiction

These Terms are governed by Indian law. Disputes will be handled exclusively by the courts in New Delhi, India.

Amendments and Waivers

Amendments may be posted on our website. Continued use implies acceptance. No waiver of any provision shall be deemed a waiver of any other provision.

Contact Us

Email: iqbalasifpat@gmail.com

Address: VRH Healthcare Services Pvt. Ltd., G-53, Second Floor, Noida Sarita Vihar Road, Shaheen Bagh, Okhla, New Delhi – 110025

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.